Privacy Policy

Gold Standard Handyman LLC respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect, how we use that information, and how information may be processed by the technology and service providers we use to operate our business.

This policy applies to information provided through our website, phone system, email, project intake systems and other communications with Gold Standard Handyman.

Information We Collect

Depending on how you contact us and the services you request, we may collect your name, phone number, email address, project or service address, general location, project descriptions, measurements, scheduling information, service requests, photos and other project materials, email messages and other information you voluntarily provide.

When calls are handled through our AI assisted phone system, information may also include call recordings, transcripts, summaries and information derived from the conversation. When AI assisted website intake is available, information may include conversations and structured project information provided through that system.

Our website may also collect basic website and device information through analytics, cookies, pixels, browser storage or similar technologies.

Please do not provide sensitive personal information that is not reasonably necessary for us to understand or complete your project. When submitting photos, particularly photos taken inside your home, please be mindful of personal documents, possessions or other private information that may appear in the image.

Phone Calls, Recordings and Transcripts

Gold Standard Handyman uses an AI assisted phone system to help answer calls and collect information about customer projects.

Calls handled through this system may be recorded, transcribed and processed using automated and artificial intelligence tools. This helps us collect project information, organize customer requests, prepare information for review and reduce the need to ask customers to repeat information.

Technology providers that support our telephone, recording, transcription, AI, automation and customer records may process information from these calls on our behalf. Call recordings may also be reviewed when necessary to verify information contained in a transcript or confirm details provided during a conversation.

Our use of AI does not replace human business judgment. Logan makes decisions concerning whether Gold Standard Handyman accepts a project, project scope, pricing, scheduling, field decisions and workmanship.

Bob and AI Assisted Services

Gold Standard Handyman uses artificial intelligence and automated tools to assist with customer intake and administrative work. Our AI assistant, Bob, may help answer inquiries, ask project specific questions, collect and organize information, summarize communications and prepare information for Logan’s review.

When AI assisted website intake is available, customers may choose to interact with Bob to provide contact information, project information, photos and other details relevant to their request. Information provided through these systems may be processed by technology providers that help Gold Standard Handyman operate its customer intake and administrative systems.

AI assisted tools support our customer service and administrative processes. They do not independently determine project acceptance, pricing, scope, scheduling or how work is performed.

Project Photos and Submitted Materials

Customers may provide photographs, documents or other materials to help us understand a project, prepare an estimate or plan work. These materials may be stored or processed through systems used for website hosting, email, customer intake, file storage, automation or customer and project records.

Please submit only information reasonably necessary for your project.

Email and Other Communications

When you communicate with Gold Standard Handyman by email or through a website form, we may collect your contact information and the contents of your message. Customer inquiries may be processed through automated systems that help organize the information and create or update customer and project records.

How We Use Information

We may use information to respond to questions and service requests; understand and evaluate potential projects; ask follow up questions; prepare for estimates, pricing, scheduling and project communication; maintain customer, lead and project records; organize and summarize communications; verify project details; operate and improve customer intake and administrative processes; maintain and troubleshoot our website and business systems; measure website use and our online presence; maintain appropriate business and financial records; protect our business, customers and systems; and comply with applicable legal or regulatory requirements.

Website Analytics, Cookies and Similar Technologies

Our website may use analytics tools, cookies, pixels, browser storage and similar technologies to help us understand website activity, operate website features and measure the effectiveness of our online presence.

Some of these technologies may be provided by third parties and may collect technical information such as device or browser information, pages visited, interactions with the website, referring information or similar website usage data. The technologies used on our website may change as our website and business systems are updated.

Service Providers and Information Sharing

Gold Standard Handyman uses third party service providers to help operate the business. Depending on how you interact with us, these providers may process customer information on our behalf.

These services currently include technology used for telephone and call recording services, artificial intelligence and transcription, website hosting, email, automation, customer and project records, website analytics and related business functions. Important providers used in our systems may include Twilio, OpenAI, Make, Airtable, Bluehost, Google and WordPress related services.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect our rights or the rights and safety of others, or address fraud, misuse or security concerns.

Gold Standard Handyman does not sell or rent customer personal information for advertising or marketing purposes.

Our website may contain links to third party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Data Storage and Retention

Customer and project information may be stored in different systems depending on how the information was received and how it is used. These may include our customer and project records, email systems, telephone systems, website systems, file storage systems and other business service providers.

We retain information for as long as reasonably necessary for customer service, project management, business operations, recordkeeping, legal or financial purposes, or other legitimate business needs. Different types of information may be retained for different periods, and information maintained by third party service providers may also be subject to their systems and applicable policies.

Security

Gold Standard Handyman takes reasonable steps appropriate to the size and nature of our business to protect information in our possession or control. However, no website, electronic communication, cloud service or data storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive information that is not necessary for their project.

Your Privacy Choices

You may contact Gold Standard Handyman if you have a question about personal information you have provided to us or would like us to review a reasonable request concerning that information. Depending on the information involved, our business recordkeeping requirements and applicable law, we may be able to correct or delete certain information.

We may need to retain some information when reasonably necessary for completed projects, accounting, legal obligations, dispute resolution, security or other legitimate business purposes.

Children

Gold Standard Handyman’s website and customer intake services are intended for individuals seeking information about our services and are not directed to children. We do not knowingly seek personal information from children through these services. If you believe a child has unnecessarily provided personal information through one of our systems, please contact us.

Changes to This Privacy Policy

Gold Standard Handyman may update this Privacy Policy as our services, website or business systems change. When material changes are made, the updated policy will be posted on this page with a revised Last Updated date.

Contact Gold Standard Handyman

Questions about this Privacy Policy or information you have provided to Gold Standard Handyman can be directed to us through the contact information provided on this website.

Gold Standard Handyman LLC
Gillsville, Georgia